Customer Service Deconstructed

Customer Service Deconstructed

How do brands and businesses ‘serve’ customers? Put simply, customer service means giving customers whatever customers need. For chatbots, customer service starts with enquirers, all of whom are treated as valued customers before they’ve ever become customers. When...
Chatbot Strategy:

Chatbot Strategy:

Five Top Tips As with any new technology, chatbots require an appropriate strategy for seamless integration and deployment. Here are our top five tips around forming a great chatbot strategy, whatever your organization! Align Chatbot Strategy with Business Objectives...