What are the Top Four Chatbot Trends in 2023?
1. Voice assistants go big! In 2020, there will be 4.2 billion digital voice assistants used in devices around the world. Statista says that by 2024, that number will reach 8.4 billion units That number’s higher than the world’s population- that a lot of Christmas...
Cheat Sheet: What Do I Need to Know About Chatbot Technology
In a sense, you don’t really need to know anything about chatbot technology! Good bot providers like us will be able to take a brief from you and build a bespoke plug-and-play chatbot that will then sit on your website and work its magic. But if you’re really itching...
Chatbots, Ecommerce and my favorite ever fact about The Beatles
Here’s one of my favourite facts, George Harrison was 26 when The Beatles broke up! A quick disclaimer, I’m a Beatles fan, not massive I mean that’s a big subject in itself – probably a 7/10 on the fan boy scale. If you’re not a fan hopefully to get a...
Customer Service Deconstructed
How do brands and businesses ‘serve’ customers? Put simply, customer service means giving customers whatever customers need. For chatbots, customer service starts with enquirers, all of whom are treated as valued customers before they’ve ever become customers. When...
Three Steps to Chatbot Success:
Client Journeys At Gabba, we live and breathe chatbots. But that’s not usually the case for our clients, who are entering a brave new world of cutting-edge AI to help grow their organizations. With this in mind, we work to a three-step process with our clients across...
Chatbots: 24/7 Customer Service for 21st-Century Businesses
Customers across sectors have wanted the same things from time immemorial: They want to be acknowledgedThey want their questions answeredThey want good serviceThey want to feel valued Customer service itself isn’t rocket science – but 21st-century customer service...
How Do Chatbots Work?
What is a chatbot? And how do chatbots work? Here we’ll explain exactly what chatbots are, how they work and, importantly, how to make them work really well for your organization. What is a Chatbot? A chatbot is a service that customers interact with via a chat...
What Can a Chatbot Do for Your Business?
Well-designed chatbots can revolutionize your organization, with wide-ranging benefits across recruitment, HR, sales, customer service and support, export and business strategy. Here are just some of the great competitive advantages that chatbots can bring to your...
Chatbot Strategy:
Five Top Tips As with any new technology, chatbots require an appropriate strategy for seamless integration and deployment. Here are our top five tips around forming a great chatbot strategy, whatever your organization! Align Chatbot Strategy with Business Objectives...
Chatbots: Delivering 24/7 Customer Service
Before we talk customer service and chatbots, its important to acknowledge that customers across all sectors have wanted the same things from time immemorial: They want to be acknowledgedThey want their questions answeredThey want good serviceThey want to feel valued...
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