Customer Service Deconstructed

Customer Service Deconstructed

How do brands and businesses ‘serve’ customers? Put simply, customer service means giving customers whatever customers need. For chatbots, customer service starts with enquirers, all of whom are treated as valued customers before they’ve ever become customers. When...

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Three Steps to Chatbot Success:

Three Steps to Chatbot Success:

Client Journeys At Gabba, we live and breathe chatbots. But that’s not usually the case for our clients, who are entering a brave new world of cutting-edge AI to help grow their organizations. With this in mind, we work to a three-step process with our clients across...

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How Do Chatbots Work?

How Do Chatbots Work?

What is a chatbot? And how do chatbots work? Here we’ll explain exactly what chatbots are, how they work and, importantly, how to make them work really well for your organization. What is a Chatbot? A chatbot is a service that customers interact with via a chat...

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What Can a Chatbot Do for Your Business?

What Can a Chatbot Do for Your Business?

Well-designed chatbots can revolutionize your organization, with wide-ranging benefits across recruitment, HR, sales, customer service and support, export and business strategy. Here are just some of the great competitive advantages that chatbots can bring to your...

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Chatbot Strategy:

Chatbot Strategy:

Five Top Tips As with any new technology, chatbots require an appropriate strategy for seamless integration and deployment. Here are our top five tips around forming a great chatbot strategy, whatever your organization! Align Chatbot Strategy with Business Objectives...

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