by Nathan Smith | Apr 4, 2024 | Customer Service
Introduction Chatbots are rapidly changing the way customer service works. These AI-powered virtual assistants can have conversations with users, just like humans do. They can do a wide range of tasks, from answering frequently asked questions to helping customers... 
by Nathan Smith | Apr 29, 2022 | Customer Service
How do brands and businesses ‘serve’ customers? Put simply, customer service means giving customers whatever customers need. For chatbots, customer service starts with enquirers, all of whom are treated as valued customers before they’ve ever become customers. When... 
by Nathan Smith | Feb 24, 2022 | Chatbots, Customer Service
Customers across sectors have wanted the same things from time immemorial: They want to be acknowledgedThey want their questions answeredThey want good serviceThey want to feel valued Customer service itself isn’t rocket science – but 21st-century customer service... 
by Nathan Smith | Jun 10, 2020 | Chatbots, Customer Service
Before we talk customer service and chatbots, its important to acknowledge that customers across all sectors have wanted the same things from time immemorial: They want to be acknowledgedThey want their questions answeredThey want good serviceThey want to feel valued... 